Punjab National Bank Unveils Its Virtual Branch in the Metaverse


Punjab National Bank Embraces the Metaverse with Kiya.ai Integration

Punjab National Bank (PNB) has taken a bold step into the virtual world by launching its metaverse-based branch. The bank has partnered with Infrasoft Technology to power the virtual branch using their cutting-edge digital financial services solution, Kiya.ai. PNB joins the ranks of several other financial institutions, such as HSBC, Ned Bank, Woori Bank, Shinhan Bank, and Commercial Bank International, in offering metaverse experiences to their customers.


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Through PNB’s metaverse platform, customers, both new and existing, can enjoy immersive virtual experiences. From the comfort of their homes or offices, users can access a range of services, including making deposits and exploring various products such as retail and SME loans, as well as government flagship schemes. Accessing the virtual branch is easy and convenient, requiring only a mobile phone or computer.

One exciting aspect of PNB Metaverse is the ability for users to engage with banking services through digital avatar formats. This feature adds a new dimension of interactivity, making the virtual experience even more engaging for customers. Shri Atul Kumar Goel, MD & CEO of PNB, highlights the significance of adopting digital advancements in banking, including leveraging 3D environments and social media to enhance customer engagement.

Punjab National Bank

Goel commends Kiya.ai, PNB’s technology partner, developed by Infrasoft Technology, for their crucial role in bringing digital experiences to the bank’s Gen Z customer base. The collaboration with Kiya.ai enables PNB to assist customers virtually and provide them with all the informative facilities typically offered at a physical branch. The bank aims to increase customer engagement, enhance the customer acquisition process, and deliver hyper-personalized experiences through this groundbreaking technology.

Shri Rajesh Mirjankar, MD & CEO of Kiya.ai, expresses delight in being part of Punjab National Bank’s metaverse journey. Kiya.ai has successfully developed an exclusive platform within the metaverse that delivers interactive, secure, and immersive virtual banking experiences. This innovative solution marks a significant milestone in delivering superior banking solutions to customers.

As Punjab National Bank steps into the metaverse, it reinforces its commitment to embracing digital transformation and providing innovative services to its tech-savvy clientele. The integration of Kiya.ai’s advanced technology further solidifies PNB’s position at the forefront of the digital banking revolution.

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